Collection Of Information
We collect information you provide directly to us. For example, when you create a mobile application account you have the option to supply us with your email address. We also collect information when you create a mobile application account and/or profile, associate a mobile application account with a social network account, use or access our Services including any interactive areas of our Services, request or purchase Services, fill out a form, provide us with your contact information, participate in a contest or promotion, complete a survey, sign up to receive one of our newsletters, make a purchase, communicate with us via third party social media sites, request customer support or otherwise communicate with us.
When you choose to purchase merchandise or subscribe to the Services, we may ask you to provide your name, email address, postal address, a password, and/or telephone number or other personal data, as necessary. This personal data is collected for the purpose of providing you with the Services you choose to purchase and/or subscribe for. We may also ask you to provide your payment information when making a purchase, or we may direct you to a third party payment processing service to make payment.
If you attend one of our events, we may collect your date of birth to ensure your eligibility to attend the event and/or consume alcoholic beverages.
Message Boards, Chat Rooms, Blogs and Other User Forums
Newsletters and Other Communications
When you use our Services, you may sign up to receive newsletters and other communications about our Services and promotions (e.g. on the official Taste Festivals Limited website (/info/newsletter-sign-up/). To sign up, we may ask you for additional personal data, as necessary, to send you the communications you request.
We may send you communications related to the Services which you have purchased or inquired about.
With your consent, we may send push notifications or alerts to your mobile device. You will be asked whether or not you wish to receive such push notifications when you download the relevant mobile application and can deactivate these messages at any time by changing the notification settings on your mobile device.
Details of how you may opt-out of receiving any communications from us are described in the “Your Preferences” section below.
Other Data We May Collect Automatically
When you use our Services, we may automatically collect certain personal data that we then aggregate so that it is not reasonably linked to a single, identifiable individual. This information provides us with helpful statistics that are used to improve our Services – for example, information on how our Services are generally used and accessed. By collecting this information, we learn how to best tailor our Services to our customers. We collect the following information automatically:
We log information about your use of the Services, including your Internet Protocol (“IP”) address, the type of browser you use, access times, pages viewed, number of clicks, and the page you visited before navigating to our Services.
We collect information about the computer or mobile device you use to access our Services, including the hardware model, MAC address, operating system and version, unique device identifiers and mobile network information.
We may collect information about your network, such as information about devices, nodes, configurations, connection speeds and network and application performance.
We may collect information about the location of your mobile device. For more details, please see “Location Information” below.
We may collect information about the use of our Services and certain tools, such as how often the tools are used, the duration and quality of use, calibration data, project configuration data and operator data.
CCTV systems are in operation at our events for safety and security purposes and to help us minimize queuing and ensure the smooth running of our events.
Information Collected by Cookies and Other Tracking Technologies
Cookies and other tracking technologies (such as web beacons) are used to enhance your experience by allowing us to tailor our content based on your interests and distinguish you from other users of our Services. A cookie is a small file of letters and numbers that does not contain any personal data, and that we store on your browser or the hard drive of your device. A cookie can contain information, such as a user ID or preferences, which the Services use to personalize content, track the pages you’ve visited or to save your password so you do not have to re-enter it each time you visit our Services. We do not track your personal data through cookies, unless you choose to provide this information to us by, for example, registering or logging on to our Services. We use the following types of cookies:
Strictly necessary cookies.
These are cookies or other tracking mechanisms necessary to make our Services function as intended. They include, for example, cookies that enable you to use a shopping cart.
They allow us to recognize and count the number of visitors and to see how visitors move around our Services. This helps us to improve the way our Services work, for example, by ensuring that users are finding what they are looking for easily.
These cookies enable us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region). They may also be used to recognize you when you return to our Services.
We may allow third parties to place cookies on your device for advertising and analytics purposes. For more information about these cookies, please see “Advertising and Analytics Services Provided by Others” below.
Advertising and Analytics Services Provided by Others.
We also work closely with third parties (including, for example, business partners, sub-contractors in technical services, advertising networks, analytics providers and search information providers) and may receive information about you from them.
Information We Collect From Other Sources
We may also obtain information from other sources (for example, people you communicate with via the Services and information publicly available on social networks) and combine that with information we collect about you.
We may receive information about you (including your personal information) if you use any of the other websites operated by our partners, including IMG, WME IMG, WME, AGT GmbH International, their affiliates and subsidiaries, affiliates, distributors, resellers, channel partners and/or our licensees or the other services these parties provide. In this case we will inform you when we collect that information that it may be shared internally and combined with information collected on the website.
Use Of Information
We may use information about you for purposes, including to:
- Provide, maintain and improve our current and future Services;
- Provide and deliver the products and services you request, process transactions and payment information and send you related information, including confirmations and invoices;
- Resolve technical issues related to the Services, and send you technical notices, updates, security alerts and support and administrative messages;
- Respond to your comments, questions and requests, and provide customer service;
- Communicate with you about products, services, offers, free trials, surveys, contests, promotions, rewards and events offered by us and others, and provide news and information we think will be of interest to you, including through electronic communications and based on your location with your consent or where otherwise permitted by applicable law;
- Monitor and analyze trends, usage and activities in connection with our Services and tools and those of third parties;
- Personalize and improve the Services, and provide advertisements, content or features that match user profiles or interests;
- Assist with our efforts to keep our Services safe and secure;
- Comply with legal and regulatory requirements;
- Process and deliver contest entries and rewards;
- Link or combine with information we get from others to help understand your needs and improve our services.
When you register for our mobile application you will be offered the choice to accept notifications from us. If you agree, we will be able to provide you with exclusive content and features as well as information about in-event promotions being offered by us and others. All notifications, including promotional notifications will come directly from us and will not be sent to you by any third party.
If you provide us with your email address, for example when you create a mobile application account, we will ask you if you would like to receive promotional material based on your interests by email from us or from other companies we work with including our parent companies (International Management Group (UK) Limited (“IMG”), and WME IMG), their affiliates and subsidiaries. If you do not wish to receive such marketing information, you may opt-out either during the registration process, or by following the “unsubscribe” link in any communications you receive from us or by emailing us at firstname.lastname@example.org.
If you have provided us with your postal address we may also use your details for promotional purposes unless you ask us not to do this.
How We Share Personal Data
We may share your information with our partners, including IMG, WME IMG, WME, AGT GmbH International, their affiliates and subsidiaries, affiliates, distributors, resellers, channel partners and/or our licensees where necessary to provide Services which you request or to support our promotional activity or as permitted by applicable law.
We may also disclose data relating to you to approved third parties for business analytics purposes.
If you have agreed to receive direct marketing from us and our affiliated companies, we may also share your data for this purpose.
We will share your personal data with other users at your direction or through functionality available in the Services, including when you participate in the interactive areas of the Services.
We may share your personal data with service providers (for example, payment card processors) and contractors that we have retained to perform Services or work on our behalf. These parties are provided only with the minimum personal data needed to perform their functions, are not permitted to process personal data for any other purposes unless required by law, and are obliged to have adequate technical and organizational security measures.
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you for statistical purposes.
We do not sell or otherwise disclose personal data about you, except as described here or as permitted or required by law.
We process location information through our mobile applications in order to provide you with alerts, messages, push notifications, and similar messages and notifications when you are near locations we think may be of interest to you. Such points of interest may be within or outside or our venue and may relate to services we think will be of interest to you but which may be offered by third-party affiliates.
When you first launch any of our mobile applications that collect location information, you will be asked to consent to the application’s collection of this information. If you initially consent to our collection of location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. If you do so, our mobile applications, or certain features thereof, will no longer function. You may also stop our collection of location information by following the standard uninstall process to remove our mobile application from your device. We will continue to collect location information until you change the preferences on your phone, or uninstall the mobile applications as mentioned above.
Social Sharing Features
The Services may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our Services with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
Where Your Personal Data May Be Transferred And Stored
Your personal data will be processed in the United Kingdom and/or in other states of the European Economic Area (EEA). From time to time we may also transfer your personal data to countries outside the EEA which do not offer data protection standards comparable to those within the EEA. If we transfer your personal data to a country outside the EEA we shall do so in full compliance with applicable data protection law.
Links To Other Sites
How We Protect and Secure Personal Data
We maintain administrative, technical, organisational and physical safeguards to protect against loss, misuse or unauthorised access, disclosure, alteration or destruction of the personal data that you provide when you use our Services.
Access and Correction
If you ask that we stop using your personal data, we will take appropriate steps to honour that request. However, we will retain records of your personal data as needed in order to comply with applicable law and as necessary to enable us to comply with your requests.
How To Contact Us
Sending an email to email@example.com
Writing to the Marketing Team, Taste Festivals Limited, Building Six, Chiswick Park, 566 Chiswick High Road, London W4 5HR.